Every item sold on this store is custom printed or embroidered on demand for Orlando Junior Academy Store. Because each piece is produced specifically for your order, all sales are final, with the exceptions described below. Please allow up to 4 weeks for production, plus shipping time.
Damaged or defective items
If your item arrives damaged or defective, report it within 48 hours of delivery using the help form on our Order Status & Help page. Your report must include clear photos of all of the following:
- the damaged item(s),
- the packaging the item arrived in (bag/wrap and shipping box), and
- the packing slip.
Once your report is reviewed and approved, we will email you a prepaid return shipping label. Ship the item back to us using that label. Upon our receipt of the returned item, we will produce and ship a replacement of the same item at no cost to you. Damage claims made more than 48 hours after delivery, or without the required photos, may be declined.
Wrong size or item shipped (our error)
If you received a size or item different from what your order confirmation shows, report it within 48 hours via the same help form with photos of the packing slip and the item(s) received. If our review confirms the error, we will email you a prepaid return label and ship the correct item upon receipt of the return. These cases are resolved by exchange only.
Wrong size ordered (buyer selection)
Because every item is made to order, we are unable to accept returns, exchanges, or refunds when the wrong size, color, or product was selected at purchase. Size selections are confirmed twice during checkout. If you need a different size, you are welcome to place a new order at any time.
Lost or undelivered packages
If your tracking shows no movement or a delivery you did not receive, contact us through the help form within 7 days of the last tracking update and we will investigate with the carrier.
Refunds
Approved remedies are provided as replacements or exchanges. A refund to the original payment method is issued only when a replacement cannot reasonably be produced. Shipping charges are non-refundable except where required by law.
Last updated: August 21, 2026